Difficult Conversations: Techniques for tackling tricky discussions at work and in the clinic

It's one of the most sought-after skills in modern healthcare...navigating difficult conversations. The need to have a difficult conversation can come up at any time, often without notice.   

Difficult conversations like:  

• Addressing an issue with a colleague    

• Putting forward a different opinion about the best care for a client  

• Asking for something important (like extra resources, time to participate in professional development, or even changes to working conditions)   

In addition to equipping you with skills and strategies to successfully plot a course through conversations like these at work and in the clinic, as a webinar participant you will:  

• Gain an understanding of key elements that are common to most difficult conversations   

• Feel more confident to ‘dive into’ difficult conversations when you need to   

• Be prepared with a six-step process that you can use to navigate difficult conversations in various settings   

Difficult conversations can feel threatening. But with the right skills, they can often be re-framed into opportunities. Instead of falling into fight or flight, you will be able to use the proven skills taught in this webinar to navigate difficult conversations to get things just right.